A Blueprint for Success: Customized Online Fulfillment System Meets 84 Lumber’s Needs

The Client: 84 Lumber

The Challenge: Develop a customized, user-friendly online fulfillment system to accurately fulfill a segment of 84 Lumber’s commercial blueprint product line.

The Solution: 84 Lumber was in need of a solution that would streamline the way that they managed the order entry and fulfillment process for a segment of their commercial blueprint product line. They were manually receiving orders from their more than 475 locations nationwide, and these orders were manually entered and processed. In addition, this manual process increased the cost of blueprint production, because blueprints were printed on demand, resulting in small quantities produced per run at a high per piece print rate.

Heeter Direct developed a customized fulfillment solution, leveraging their real-time fulfillment management system to provide a user-friendly front-end ordering website for 84 Lumber. In addition, the back end fulfillment management system provides more than 60 standard, real time reports that allow 84 Lumber to monitor their blueprint usage and strategically assess future needs. These tools allow 84 Lumber to order more blueprints from their vendor, saving them up to $40 per order processed.

“We worked with 84 Lumber over a period of time to really develop a custom ordering system that fits their specific needs” says Lesley Kohlmyer, Client Solutions Executive for Heeter Direct. “I met with not only management, but also the individuals who were responsible for entering the orders. This ensured the fulfillment website was specifically designed to work just how they wanted it to.”

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